Our Free Shipping Offer
We offer free shipping on every order over £100 in the UK. This is to every postcode in the UK, regardless of location. This means if your location is Northern Ireland, Scottish Highlands etc, you get the same free shipping option as every other customer.
We will send you a text message to confirm the exact hour that your parcel is going to be delivered to you. We will tell you the name of the driver. You can also track your parcel via a local map.
We deliver to all EU countries and the majority of countries Worldwide. We reserve the right to cancel and refund your order in full, if we have difficulty in despatching to particular worldwide addresses. Please note we do not deliver to Africa or South Africa.
If you have a problem with a delivery or with goods damaged in transit, send us an email to firstname.lastname@example.org where will do our best to assist you.
If there is nobody in when the couriers call, they will leave a card or contact you via your phone. You can then re-arrange delivery for another day or collect your goods from your local depot.
Please be aware that if you request that goods are left safe, MI Supplies Ltd cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from a local delivery depot or instruct the courier to leave your parcel with a trusted neighbour (preferably one that won't start wearing your fab new purchase).
We think you will love our products that we send you, in fact we are so confident that you will love them you have up to 365 days to return your unbadged products* for a full product refund. Yes, one full year - no quibbles at all, no handling or admin charges.
At present, we cannot refund your original postage costs or any return costs for sending goods back.
All items must be returned in their original, unworn condition, complete with tags & labels attached. If this is adhered to we will issue a refund for your item(s) upon receipt, with no handling or admin charges. Goods returned that show signs of wear, dirt or without all relevant tags and packaging cannot be refunded.
All shoes must be returned with their original box in re-saleable condition. If you are returning shoes, do not put tape or postage labels on the shoe boxes, instead place the box inside a postage bag/another box to ensure they aren't damaged in transit. We cannot guarantee your refund if the box comes back in anything other than re-saleable condition.
No quibbles, no questions, just a lot of confidence in what we do.
Please Note: We do not pay for the returns postage.
We do not currently offer exchanges. We will refund you for your product and you're then free to re-order in a different size or colour.
You do not need to contact us about returning an item, simply send it to the address on the returns slip, complete the returns slip and leave the rest to us. If you think this is great - will you tell others please?
* We cannot offer this service on bespoke badged garments.
To give you every bit of confidence in using our fabulous clothing store, you have a whopping 365 days to decide whether you want to return something to us.
Yes, that is correct! Just return in the same re-saleable condition, complete with tags and packaging and you have a full year to send back to us to get a full product credit for your goods.
Please note we currently cannot refund your initial postage or any return postage costs you incur.
To offer the best and quickest possible refunds option, we cannot accept returns from personal callers, please post to our returns address with your relevant paperwork.
With all our big brands that we offer you on our site, every single one of these products will have discount off the manufacturer's RRP.
This is to ensure we give you the best deal we possibly can.
We look at this daily to give the best possible value to you.
Then add in free delivery over £100 and 365 day returns and we hope we are giving you a great, fabulous offer.
We give you our award winning DPD "Predict" service.
This means you get a confirmation text message with a 1 hour time slot for delivery.
If you're going to be at the pub, playing footy with your mates, or visiting the in laws, just choose your preferred delivery options!
Your order will be picked and packed by someone that cares for every order we do - that is how we choose our staff.
Your goods will be delivered on an award winning delivery service from DPD. We could choose a cheaper delivery option for you, but we choose award winning, high quality people and companies to manage your order.
Every item on our site, has further discount against the manufacturer's RRP, to give you the best possible value for your purchase.
You have up to 365 days to return your goods if not required (in re-saleable condition, with tags and bag please!).
Every order over £100 gets automatic free delivery using our award winning DPD service.
We give you the option to change your 1 hour time slot for your delivery, simply via the text link you receive or the tracking code when you receive your dispatch email.
Every single one of the MI team cares for you and your order. If you feel that isn't the case, email email@example.com for help.
And finally, our Managing Director, Alex Ingham loves to hear from our customers, loves to hear feedback and basically just loves to talk! Any feedback or any issues, he's happy to help on firstname.lastname@example.org
Our payment page is hosted on a secure server and all transactions taking place are encrypted, so your card details are protected.
Our on-line payment system is the most sophisticated available. All financial transactions are processed securely behind protected firewalls, allowing them to safely process your card payment with the bank. Financial details are never left unencrypted during any part of the order process, and are never sent by Internet email.
MI Supplies Ltd, 84 Willows Court, Teesside Industrial Estate, Thornaby on Tees, TS17 9PP