Xmas Delivery Order before 13th Dec 2017

Help & FAQ's

At MI, we are here to serve you

 

If you have a question about any aspect of your order or us in general, we can help you.

You can phone us on 01642 769111 between 9am – 5pm Monday – Thursday, 9am – 4pm on Fridays.

If you prefer a phone call from us, simply email here with your question, name and phone number and you will be phoned by the end of the next working day.

All other questions can also be mailed to us by clicking here  where we guarantee you will get a response from us.

Or you can click on the Contact Us  link at the bottom of our website.

You can also fax any questions to 01642 769611.

 

Frequently Asked Questions at MI

 

Q: Are you always this nice to your customers? 

A: We only employ nice people. 

 

Q: What happens if my product is faulty?

A: Click here  clearly state the fault. This will be reviewed & authorised by our team. Upon return this will be inspected by our QA team before refund is made. If fault found, you will be refunded for product and return postage (all costs). Please include fully completed returns slip to enable us to authorize your return.

 

Q: What is the condition of your items?

A: All items sold on our site are brand new with tags or in box. Nothing is second hand/used.

 

Q: What if I would like extra logos on my garment?

A: Very simple. Email your logo here for us to digitise. You do not pay any set up charges. We will then email you with proofs of your logo. From there we can take payment over the phone or through PayPal.

 

Q: What is your embroidery set up charge per logo?

A: You will not pay a set up charge for any logo with us. When comparing costs with other shops, please remember to work out additional costs such as set up fees and/or additional charges for more complex logos. We do not charge any extras.

 

Q: What reason might I not get a refund?

A: You are eligible with our shop for a returns within 120 days (4 months). So for example if you bought your product January 1st, you would have 4 months from then to get it returned for a full no quibble credit (eg April 30th). You may not get a refund if you return an item to us with no paperwork or authorised returns slip. We will have no way of collating your information without paperwork. If there is no returns slip, we cannot process a refund.

 

Q: If the product is faulty or incorrect, who pays the return postage?

A: You include your return postage receipt, and we will refund you this to you.

 

Q: How can I speak to someone?

A: You can speak to any of our staff on 01642 769111 during normal office hours, we will be happy to help. Our offices are open Monday – Thursday 8.30am – 5pm and Friday 8.30am – 4pm. And yes the rumour is true, we are very nice.

 

Q: Do you have a walk in shop? Can I call in?

A: Not only do we have a walk in shop where you can come and try garments on, we'll give you a cup of coffee (or tea, or even fruit tea) and will always tell you that you look good in your purchase.

 

Q: Does your site stock replicate your walk in shop stock?

A: Not always, we hold stock in various warehouses in the UK, so our stock in our walk in shop is smaller. Phone 01642 769111 to check before travelling, we'll do our best to help you.

 

Q: Are you ever out of stock?

A: On occasions, we may be out of stock. You will be informed very quickly of any stock issue, where will try to offer you a full refund or alternative item. You can always call us on 01642 769111 following your order if you wish to double check.

 

Q: How do I complain?

A: In the event you wish to complain, in the first instance please email here your problem, with a contact name and telephone number. We guarantee to call you by the end of the next working day to attempt to resolve your issue. If you feel this hasn't been answered satisfactorily, please contact the company owner Alex Ingham by emailing here.

 

Q: What address will you post to?

A: We post to the address shown as the delivery address on your order.

 

Q: What if I am not in to sign for my delivery?

A: We provide a secure, tracked delivery service. If there is no-one available to take your delivery, you will be left a courier calling card, to arrange re delivery/collection.

 

Q: Where is my order?

A: If you have had a confirmation email confirming despatch of your order and you are in mainland UK, your order should be with you within 24 hours. If that is not the case please email here with your order details and we will investigate for you.

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