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My item is faulty, what do I do?


We’re sorry to hear that you have had an issue with one of the products that we sell. Please can you provide the following information to so that we can then pass this onto the claims department.

To quicken up the process, it is best to email us photos as usually a claim can be handled without having to send the product back to us.


  • Whole product front 
  • Label on the inside of the item (model, size, production number)
  • If visible, a photo of the fault
  • If footwear, a photo of the underside of the sole

Once we have the above information, our claims department will make an assessment and we will get back in touch with you once this has been processed. 

Please confirm if you want a replacement or if you prefer a refund. 

If we are sending a replacement, can confirm your delivery address and any special delivery instructions (leave with neighbour, behind side gate, etc)