Commitment to customer service

MI take our customer service offering MASSIVELY seriously. Did you know we monitor every week how quick we answer our phone calls from our customers and suppliers? Averaging 3.5 seconds currently. We are aiming for 1 second average! And you will always get a human being ready to help, no automated system and putting you on hold for an age. Customer will always be king in our eyes. Nice read at the Guardian about the hell of waiting on the line - https://www.theguardian.com/science/brain-flapping/2014/apr/25/on-hold-hell-why-automated-phone-systems-are-infuriating