Refund policy

365 Day Returns

We are the only UK site to offer returns up to 365 days on such iconic brands as Carhartt, Snickers and Helly Hansen. 

We think you will love our products that we send you, in fact we are so confident that you will love them you have up to 365 days from date of order to return your unbadged products* for a full product refund. Yes, one full year - no quibbles at all, no handling or admin charges.

To clarify, the time span is your returned item back with us no later than the same calendar date 1 year on from day of order placed. Any later, and we cannot refund, but we reckon that is a pretty cool offer. 

All items must be returned in their original, unworn condition, complete with tags & labels attached. If this is adhered to we will issue a refund for your item(s) upon receipt, with no handling or admin charges. Please note we are unable to refund original postage costs from time of order.

All shoes must be returned with their original box in re-saleable condition. Please do not put tape or postage labels on the shoe boxes, instead place the box inside a postage bag/another box to ensure they aren't damaged in transit. We cannot guarantee your refund if the box comes back in anything other than re-saleable condition.

We cannot refund items that are dirty, no tags, have pet hairs or smell of smoke. Please always be kind and think of the next buyer of your product and is it 100% perfect condition. If the goods have no tags, we have no way of scanning your refund back to you. We are able to re send your item back to you with a secure, tracked courier but it will be at your expense unfortunately. Please note we are very strict on condition of goods sent back, to ensure our future customers only receive high quality, premium goods in excellent condition.

No quibbles, no questions, just a lot of confidence in what we do.

We do recommend using a tracked service as goods remain the responsibility of the customer until confirmed as received back by MI Supplies.

You do not need to contact us about returning an item, simply send it to the address on the returns slip, complete the returns slip and leave the rest to us. If you think this is great - will you tell others please? Please note we are not able to refund your return postage or original postage costs.

Returns Address:

MI Supplies Returns
Unit 5
Mile House Business Park
Northallerton
DL6 2NW

* We cannot offer this service on bespoke badged garments