Click here for immediate despatch items - fastest service in the UK. Largest stockist of Carhartt - Helly Hansen - Snickers
Only UK site to offer FREE Returns up to 365 Days | Carhartt Returns Accepted | Buy Now, Pay Later Over 3 Months | Fast Refunds in 5 Days | Loyalty Points On Every Order | No 1 on Trustpilot | 114,000 Global Customers

Help & Contact

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  • The best returns offer in our industry

    We offer you simply the best returns offer in our industry by a country mile!

    You have a full 365 days to get your kit back to us if you don't want it. Yes, a full year to return your goods. We shudder when we read of sites only offering 14 days to return goods - hardly gives you time to try your items on! Full info here.

    If you are ordering in the UK and ordering over £135 we will send you a link to enable you to return your items free of charge on us, you will get a simple QR code for free and easy returning. You can also book the Royal Mail to come to your house to make it even easier. 

    To be even more different and better than other sites, we also process all refunds within 5 business days, so you are not waiting for long for your refund. 

  • Do you really hold stock in the UK?

    A regular question is "do you really hold any actual stock?"

    We understand this question as so many sites simply DO NOT hold any stock in the UK, and therefore offer a much slower delivery service. It can be quite misleading to state "in stock" but it can mean, it is in stock with their supplier, so you need to factor in a much longer leadtime than expected.

    One big problem with not stocking items, is sites simply cannot give expert advice as they have no idea what the product is like! In addition, beware of some sites that will refuse to take back some brands such as Carhartt from you. That is in their T&C's. 

    So the good news is. We hold over 6,000 pieces in stock at any one point and no other site holds more stock of Carhartt, Snickers, Helly Hansen and Rock Fall under the same roof - that is a given! 

    This gives you huge confidence to order from us, get expert advice and get your gear quick.

    Click here to get the fastest products from our premium brands.

  • Where is my order?

    Please check with your order confirmation email which has your estimated dispatch date on. Most of our orders are either dispatched on this date or before, however please allow another couple of days after this date to cover any logistic or weather-related delays.

    We endeavor to always keep you informed of any issues that may occur during the order pick and process stage. 

    Email customerservices@misupplies.co.uk for any further help.

  • I didn’t get an order confirmation email

    Please check your junk folder, any other email accounts you may have in case you used a different email when placing the order. If you still don’t have it, please email customerservices@misupplies.co.uk with as much information as possible so that we can look into this. Usually it is either a typo in the email address when you placed the order. We can then update your email on the order so that you get the dispatch email with the tracking details on.

    Email customerservices@misupplies.co.uk for any further help.

  • Do you have an embroidery service?

    We have one the leading UK logo services for you! We have processed over 1/4 million logos and are experienced in virtually every possible garment decoration.

    Yes, if you require a logo to be added to one of our products, please email your logo to admin@misupplies.co.uk and someone from the team will have the logo set up and then email a proof and the cost to have it added to a garment.

    Our embroidery page is here to view more information. 

    We are a rarity in our industry, and we will set up and digitise as many logos as you wish, BEFORE any payment is required, this gives you absolute confidence in our ability to give you the most cost effective way of badging your kit. 

    In addition, we DO NOT CHARGE ANY SET UP FEES - this can be a nasty, hidden extra charge that you may not expect. 

  • Do you have a showroom so we can come and view a product?

    We operate the largest Carhartt Workwear showroom in the UK, and is available to all our customers on an appointment basis to give you the best possible personal experience. 

    Email enquiries@misupplies.co.uk to book an appointment, we will give you a full 2 hour slot to look at styles and receive an exceptional personalized service across many of our premium brands. 

  • My order has been dispatched, where is it?

    You will have been sent an email with your tracking code on. If you have clicked on the link straight away and nothing is showing, please try a little later as it can take up to 4 hours for the courier details to update.

    However, after that if any issues, please email customerservies@misupplies.co.uk for further help.

  • My order says it was delivered but I don’t have it.

    Make sure a card hasn’t been left in the letter box, which will inform you if it has been left with a neighbour or left in a safe place. Please check with your neighbours also in case they have taken it in for you.

    Always worth checking your dog and what he has eaten recently of course...

     

    If you still can’t locate the delivery, please email customerservices@misupplies.co.uk with your order number so we can help trace your delivery.

  • Can I come and collect?

    Yes, you can if you live near our Teesside warehouse. Just let us know that you want to collect and we will put a note on the order to email/phone you when it is ready.

    Reply back to the order confirmation email or customerservices@misupplies.co.uk with your order number. If you don’t know what this is, please provide your address details and the name that was used on the order.

  • Are your items authentic?

    Absolutely! Yes, all of our products are 100% authentic and supplied to us directly from our brands.

    You can also check with each brand directly and they will be able to provide you further confirmation that we are a licensed stockist of their brand.

    We are the largest Carhartt dealer in the UK, and one of the largest dealers for MascotSnickers, Helly Hansen, Rock Fall amongst many others. 

    Always check with other sites, as many UK sites do not hold items in stock, so are not familiar with fit, quality and sizing. At MI due to our exceptional stock levels, we can advise on the majority of our items.

  • My item is faulty, what do I do?

     

    We’re sorry to hear that you have had an issue with one of the products that we sell. Please can you provide the following information to customerservices@misupplies.co.uk so that we can then pass this onto the claims department.

    To quicken up the process, it is best to email us photos as usually a claim can be handled without having to send the product back to us.

    Photos:

    • Whole product front 
    • Label on the inside of the item (model, size, production number)
    • If visible, a photo of the fault
    • If footwear, a photo of the underside of the sole

    Once we have the above information, our claims department will make an assessment and we will get back in touch with you once this has been processed. 

    Please confirm if you want a replacement or if you prefer a refund. 

    If we are sending a replacement, can confirm your delivery address and any special delivery instructions (leave with neighbour, behind side gate, etc)

  • When will I get my refund?

    Refunds will typically take approx 5 business days from arriving back with us. If you have tracking, please check the day it was signed with us and then allow the processing time to elapse. If it is beyond this time, please provide the tracking link and a description of the bag it was returned in and the contents.

    Once we have processed your refund, you will get an automated email to confirm this has been accepted and money will start the transition back to payment method you original used.

  • I want to send an item back for an exchange.

    You are welcome to send an item back, but we don’t offer an exchange service. You will need to order the item again in a different colour/size of your choice and we will treat this as a new order. You can either send the item that you don’t want back straight away for a refund (please read our full returns policy here - https://www.misupplies.co.uk/returns-information-i13) or wait until you are happy with the replacement item and then send it back. You have 365 days to return from the date of the order to return an item.

    We are the only UK site to offer FREE returns up to 365 days on such iconic brands as Carhartt, Snickers and Helly Hansen. All UK orders over £135 are sent a link to organise any returns you require, totally free of charge. It is a very simple quick process and a thank you from us for dealing with us. 

  • Do you price match?

    We simply will not be beaten on price and service.* We take a strong stance on ensuring not only that you will get the best customer service experience, but the best price possible also.

    If you wish to purchase a product, that you have found cheaper elsewhere (see our terms below). Please to avoid delay, place your order in the usual way through our store, make payment and email your confirmation order to customerservices@misupplies.co.uk with the link to the product shown in stock and at the lower price. You will then be given your difference refunded within 24 hours. We can only action orders within a 24 hour timescale from time of order.

    Please ensure what you are being quoted for by other sites is the EXACT same service & product as we are advertising. We are very aware of sites offering a much inferior offering.

    Product needs to be exact.

    Returns policy needs to matched.

    Free returns on UK orders over £135 needs to be matched.

    Loyalty points to redeem against your purchase value for future.

     

    *We will price match any genuine UK company (must be registered with Companies House) at the advertised price at the point of sale. Match must be verified as exact like for like which includes the same returns policy (ours is 365 days),  item code, exact size and colour available, delivery times & delivery charges.  We do not price match unauthorized retailers, third party retailers, resellers or private sellers. We do not price match for Interest-Free Finance purchases. We do not price match free gifts or promotional voucher discounts.

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