Our Free Shipping Offer
We are the only site offering these global super brands to give free shipping and free returns (UP TO ONE YEAR TO RETURN) on every order over £135 in the UK. This is to every postcode in the UK, regardless of location. This means if your location is Northern Ireland, Scottish Highlands etc, you get the same free shipping option as every other customer.
We deliver to all EU countries and the majority of countries Worldwide. We reserve the right to cancel and refund your order in full, if we have difficulty in despatching to particular worldwide addresses. Please note we do not deliver to Russia, Africa or South Africa.
Please note if you are not in the UK and in the EU/Republic of Ireland you may be requested to pay customs duty upon arrival of your parcel. However, please note when you enter your address in the basket you are deducted the value of UK VAT.
If you have a problem with a delivery or with goods damaged in transit, send us an email to firstname.lastname@example.org where will do our best to assist you.
If there is nobody in when the couriers call, they will leave a card or contact you via your phone. You can then re-arrange delivery for another day or collect your goods from your local depot.
Please be aware that if you request that goods are left safe, MI Supplies Ltd cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from a local delivery depot or instruct the courier to leave your parcel with a trusted neighbour (preferably one that won't start wearing your fab new purchase).
We are the only UK site offering free returns up to 365 days on such premium brands of Carhartt, Snickers, Helly Hansen.
We offer FREE RETURNS on UK orders over £135, we will email you a link at time of your order. You then simply download a QR code and/or returns address note to take with your parcel to the Post Office. You also have the option of taking your parcel to a local parcel post box and you can book a collection (a charge applies) from your home address.
We think you will love our products that we send you, in fact we are so confident that you will love them you have up to 365 days from date of order to return your unbadged products* for a full product refund. Yes, one full year - no quibbles at all, no handling or admin charges.
To clarify, the time span is your returned item back with us no later than the same calendar date 1 year on from day of order placed. Any later, and we cannot refund, but we reckon that is a pretty cool offer and nobody does a better offer than us.
We are aware of other UK companies refuse to accept returns of Carhartt products and therefore cannot refund you. This is NOT the case with us! You have 365 days to return your Carhartt products. The newly launched ranges are here. Not accepted returns of such an iconic brand is not in our ethos! We are here to serve and help, not make it difficult for you.
We do not offer straight swaps of products due to the high number of parcels coming in/out of our warehouse our service would not be as high as we want, please re order the required garment you require.
All items must be returned in their original, unworn condition, complete with tags & labels attached. If this is adhered to we will issue a refund for your item(s) upon receipt, with no handling or admin charges.
All shoes must be returned with their original box in re-saleable condition. If you are returning shoes, do not put tape or postage labels on the shoe boxes, instead place the box inside a postage bag/another box to ensure they aren't damaged in transit. We cannot guarantee your refund if the box comes back in anything other than re-saleable condition.
We cannot refund items that are dirty, no tags, have pet hairs or smell of smoke. Please always be kind and think of the next buyer of your product and is it 100% perfect condition. If the goods have no tags, we have no way of scanning your refund back to you. We are able to re send your item back to you with a secure, tracked courier but it will be at your expense unfortunately.
No quibbles, no questions, just a lot of confidence in what we do.
You do not need to contact us about returning an item, simply send it to the address on the returns slip, complete the returns slip and leave the rest to us. If you think this is great - will you tell others please?
MI Supplies Returns, 84 Willows Court, Teesside Industrial Estate, Thornaby on Tees, TS17 9PP
* We cannot offer this service on bespoke badged garments.