Portwest EV401 EV4 Hi-Vis Expedition Parka Jacket

UK Shipping

We offer Free UK shipping on orders over £115 in the UK. This applies to every postcode in the UK, regardless of location. This means if your location is Northern Ireland, the Scottish Highlands, etc., you get the same free shipping option as every other customer. Parcels are sent via Royal Mail and DHL. Delivery for orders under £115 is £5.99 per order.

We highlight a large number of items with the banner IMMEDIATE DISPATCH AVAILABLE. This is for certain sizes and colours of the shown item. Please note that at peak busy periods, this may extend to 3-10 business days on rare occasions.

EU and Rest of World

We deliver to all EU countries and the majority of countries Worldwide. We reserve the right to cancel and refund your order in full if we have difficulty in despatching to particular worldwide addresses. Please note we do not deliver to Russia, Africa or South Africa. Parcels are sent via DHL.

Please note if you are not in the UK and in the EU/Republic of Ireland you may be requested to pay customs duty upon arrival of your parcel. However, please note that when you enter your address in the basket, the value of UK VAT is deducted.

ORDERING FROM THE EU and REPUBLIC OF IRELAND? - Please note that, as per EU VAT IOSS rules, we ensure that for all orders UNDER 150 EUR, we look after all VAT charges and taxes. You will have been charged VAT based on your delivery country's rate. You do not need to worry about any extra charges at the time of delivery; we manage all of this for you. The ruling also states that orders for EU countries over 150 EUR require payment of duty and taxes to your delivery courier before delivery. This will be your applicable VAT rate, import duty and any affiliated costs based on the country of origin of the product. We will REFUND you the VAT charge that will have been applied in your basket.

ORDERING FROM OUTSIDE OF UK & EUROPE? - Although this is not always the case, please bear in mind you may have taxes to pay, based on your inbound delivery country. Please check with your local tax authorities if you need guidance. Any orders refused at time of delivery, any refunds required would have any authority and courier costs removed from your refund.

If you have a problem with a delivery or with goods damaged in transit, send us an email to customerservices@misupplies.co.uk, where we will do our best to assist you.

If there is nobody in when the couriers call, they will leave a card or contact you via your phone. You can then re-arrange delivery for another day or collect your goods from your local depot.

Please be aware that if you request that goods are left safe, MI Supplies Ltd cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from a local delivery depot or instruct the courier to leave your parcel with a trusted neighbour (preferably one that won't start wearing your fab new purchase).

We only use reputable courier services to deliver your parcel to you with the utmost care.

28 Day Returns 

We hope you love your purchase. If something isn’t quite right, you can return your unworn products for a full product refund within 28 days of your order date, with no handling or admin charges.

Your returned items must reach us no later than 28 days from the date you placed your order. Please allow enough time for your return to arrive within this period.

All items must be returned in their original, unworn condition, complete with tags and labels attached. Once we have received your return and checked that it meets these requirements, we will process your refund with no handling or admin charges.

Please allow up to 10 business days from the date we receive your return for us to process your refund. Business days are Monday to Friday, excluding bank holidays. Once processed, your bank or payment provider may take additional time to make the funds available in your account.

Please note we are unable to refund original postage costs from the time of order.

All shoes must be returned with their original box in resalable condition. Please do not put tape or postage labels on the shoe boxes; instead, place the box inside a postage bag/another box to ensure they aren't damaged in transit. We cannot guarantee your refund if the box comes back in anything other than resaleable condition.

We cannot refund dirty items, have no tags, have pet hair, or smell of smoke. Please always be kind and think of the next buyer of your product and ensure it is in 100% perfect condition. If the goods have no tags, we have no way of scanning your refund back to you. We are able to resend your item back to you with a secure, tracked courier, but it will be at your expense, unfortunately. Please note we are very strict on the condition of goods sent back, to ensure our future customers only receive high-quality, premium goods in excellent condition.

We do recommend using a tracked service as goods remain the responsibility of the customer until confirmed as received back by MI Supplies.

To arrange a return, please contact our customer service department using the email address below. Once you've notified us and returned your goods, we'll handle the rest.

customerservices@misupplies.co.uk

* We cannot offer this service on bespoke badged garments